PDS stands for Personal Data Store. People can centrally manage people’s attributes securely. This is an open platform for mediating information that can centrally manage their own attribute and the information can be delivered to service venders, properly via the platform under people’s control.
Case Study: “Omotenashi (hospitality) cloud OPaaS.io (nickname)”
YRP UNL has been working on research and development, and also demonstration experimentation to realize “Omotenashi (hospitality) cloud OPaaS.io (nickname)”, a general purpose PDS (Personal Data Store) by means of IoT.
Customers (consumers) store their individual attributes such as preferred spoken language, food taboos and passport information for sales tax-exemption in the cloud. Once stored, such attribute information is easily retrieved and passed on the spot to service providers such as stores and public services by using the smartphone apps, transportation IC cards or QR codes as retrieval key.
The party who would like to receive a service escrows the personal data in the PDS cloud, and lets it pass the data to the service vendors as the need arises. So it is the customer (consumer) that controls the vendors.
This concept, Vendor Relationship Management (VRM) is the reverse of the conventional idea of Customer Relationship Management (CRM). OPaaS.io plays the important role of PDS in the scheme.
Small regional service vendors who did not have the resources to build conventional CRM on their own can join OPaaS.io service framework to provide better services suited for the new IoT age.